Intelligent Technologies provides a high quality, reliable and cost-effective solution for all of your business communications.
Our bespoke tariffs guarantee you receive the best savings achievable. We will reduce your administration by consolidating costs from all of your sites, services and network providers into a single bill and manage your telecoms with a single point of contact.
Inbound call management
Inbound calls can be difficult to manage and many businesses are faced with solutions that are costly or inflexible. Intelligent Technologies Inbound Call Management provides a vast range of intelligent, inbound call services accessed by web browser, saving costs and requiring no capital expenditure.
The system delivers bespoke solutions to enhance your customer relationship activities:
- Complete control of your inbound call routing
- Online feedback on your call handling performance
- Business continuity solutions
- Call recording
- Automated order processing and payment
- ‘On demand’ services, available instantly
Customer service is at the heart of everything we do. That is why we ensure the quality of our support staff and systems is of the highest standard.
As an Intelligent Technologies customer, you will benefit from the latest customer support systems and an exceptional range of services:
- Dedicated Account Management - Knowledgeable professionals focused on your needs
- Technical Support - Expertise and an efficient help desk management system
- Consolidated Billing - State of the art billing technology, capable of consolidating all your expenditure into a single bill
- Management Reporting - Detailed billing information, online call analysis and e-alerts to monitor your telecoms operations